In order to streamline support requests and better serve you, we utilize a new support ticket system: http://ticket.cactusthemes.com/. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
It is noted that: We are pleased that we still continue supporting old tickets. If you have any further questions, please submit a ticket to our new support system: http://ticket.cactusthemes.com/ so we can try to help you.
Thanks for understanding,